FAQ

What do I get when I open a Concierge Home Services franchise?

You get rights to build your business using our name and our system - a complete toolkit of procedures and processes which have been proven to successfully grow a profitable business. This includes a full marketing strategy, SEO website url, digital campaigns, social media profiles, business email, and business phone number.

Your franchise agreement also gives you the right to market and grow your business in exclusive territory. There are never additional fees if new homes are built within your territory - that is just more opportunity for you!

What training do you provide?

There is an initial training period which starts with pre-opening preparation and ends with an intense 2 week hands on training. We cover all aspects of operating your Concierge Home Services business in a variety of learning formats - webinars, self-study, classroom, hands-on, and role-play. We covers marketing, hiring and training your staff, quoting, scheduling, payroll, bookkeeping, and reporting. At the end of training, you are ready to open your business. We provide ongoing support through every stage of growth.

What is the cost?

The total investment for Concierge Home Services franchise is $28K - $43K. The initial franchise fee is $20K. Full details are provided in our Disclosure Document. As CFA members, we are aligned with their Franchise Code of Ethics and provincial laws. 

 

What about royalties?

Ongoing royalties are 5% of your revenue. There is also a general advertising fund of 3% of revenue.

Can this be a part time business?

We require our franchise partners to be available full time to establish, grow, and operate their business. Our service standards is to be available for clients on weekdays during regular office hours.

Can I operate my franchise from home?

Our system is designed to be home based - though as your business matures, you may require a small office space away from home. To start you will need to set aside a private, dedicated space with a cabled internet connection. This could be a spare bedroom, a home office, or a basement. 

Can I buy a franchise for my spouse or partner?

An absentee or arms-length owner is not a fit for our service-centred culture. While partnerships are welcome, we require the franchise partner to be active in the business.

What is the application process?

Signing a franchise agreement is a big decision for both sides - it is a significant investment for you, and a risk for us to have you represent our brand. We believe in a process of mutual discovery, where step by step we exchange information and learn more about each other. It all starts with a simple conversation. 

How long does it take?

Generally, it takes 2 - 3 months between initial inquiry and opening up your Concierge Home Services franchise. 

What skills do I need?

Your resume does not need a specific career, education, or credential. All our franchise partners have a different employment history. We are looking for people who can engage with people and establish trusting relationships, who are organized, ethical, and committed to following our system to represent the Concierge Home Services brand to grow their business.

Who are clients of Concierge Home Services?

Our clients are homeowners who care about quality, service, and value. Ranging in age from 25 to 95, most of our clients are educated professionals in different stages of building their career, and raising a family. They are busy with their kids, their hobbies, their garden. They tend to travel for work, take vacations, or winter in the South. What they have in common is choosing Concierge Home Services because they appreciate our culture of communication, our commitment to service, and our variety of services that make life easier for them.

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